Privacy policy

Last updated: August 29, 2026

Kalaveda ("we", "us", "our", or "Kalaveda") operates this online store and website, including its products, content, features, tools, and services (collectively, the "Services").

This Privacy Policy explains how we collect, use, store, and disclose personal information when you visit our website, browse our products, create an account, place an order, make a purchase, contact us, or otherwise use our Services.

By using our website or purchasing from us, you acknowledge that you have read and understood this Privacy Policy.

1. Information We Collect

Depending on how you use our Services, we may collect the following information.

Personal and Contact Information

When you place an order, create an account, contact us, or otherwise provide information to us, we may collect:

  • Full name

  • Email address

  • Phone number

  • Billing address

  • Shipping address

  • Delivery information

  • Account information, where applicable

  • Other information that you voluntarily provide to us

Order and Transaction Information

When you purchase a product from us, we may collect information relating to your order, including:

  • Products purchased

  • Order number

  • Order value

  • Transaction date

  • Payment status

  • Shipping and delivery information

  • Return, refund, cancellation, or exchange information

Payment Information

Payments made through our website may be processed by third-party payment service providers.

We do not intentionally store your complete credit/debit card number, CVV, UPI PIN, or banking credentials on our own servers.

Payment information may be collected and processed directly by our payment service providers, such as Razorpay or other payment providers made available through our Shopify store.

These payment providers process your information according to their own privacy policies and terms.

Device and Usage Information

When you visit our website, certain information may be collected automatically, including:

  • IP address

  • Browser type

  • Device type

  • Operating system

  • Approximate location based on IP address

  • Pages visited

  • Products viewed

  • Date and time of visits

  • Referring website or source

  • Other technical information relating to your interaction with our website

This information may be collected through cookies and similar technologies.

2. How We Collect Your Information

We may collect personal information:

  • Directly from you when you provide it to us.

  • Automatically when you browse or use our website.

  • When you place an order or make a purchase.

  • When you contact our customer support.

  • Through Shopify and other service providers that help us operate our store.

  • Through payment, shipping, analytics, advertising, or other services that we choose to integrate with our store.

3. How We Use Your Information

We use personal information only for purposes reasonably necessary to operate and improve our business and provide our Services.

These purposes may include:

Processing and Fulfilling Orders

We use your information to:

  • Process your orders.

  • Process or facilitate payments.

  • Confirm your purchases.

  • Arrange shipping and delivery.

  • Provide order and shipping updates.

  • Process returns, refunds, cancellations, and exchanges.

Customer Support

We use your information to respond to questions, complaints, requests, and other communications.

Operating and Improving Our Website

We may use information about how customers interact with our website to:

  • Improve our website and shopping experience.

  • Understand how our products and website are used.

  • Identify technical problems.

  • Improve our products and services.

  • Maintain website security.

Marketing

If you have agreed to receive marketing communications, we may use your contact information to send promotional communications about our products, offers, or services.

You can unsubscribe from promotional emails by using the unsubscribe link included in those communications or by contacting us.

We will not send promotional communications where you have opted out, except where permitted or required by applicable law.

Fraud Prevention and Security

We may use information to:

  • Detect and prevent fraudulent transactions.

  • Protect our customers and business.

  • Investigate suspicious activity.

  • Maintain the security of our website and Services.

Legal and Regulatory Requirements

We may process or disclose personal information when necessary to:

  • Comply with applicable laws and regulations.

  • Respond to lawful requests from government authorities.

  • Establish, exercise, or defend legal claims.

  • Protect our legal rights, property, customers, or Services.

4. Cookies and Similar Technologies

Our website uses cookies and similar technologies to provide essential website functionality and improve your shopping experience.

Cookies may be used to:

  • Keep products in your shopping cart.

  • Remember preferences.

  • Maintain your session.

  • Understand website usage.

  • Improve website performance.

  • Support analytics and marketing features, where enabled.

You can control certain cookies through your browser settings and, where available, through the cookie/privacy controls provided on our website.

Disabling certain cookies may affect the functionality of some parts of the website.

5. How We Share Your Information

We may share personal information with trusted third parties where necessary to operate our business and provide our Services.

These may include:

Shopify

Our online store is hosted and operated using Shopify. Shopify may process personal information in connection with providing its ecommerce platform and related services.

You can learn more about Shopify's handling of personal information through Shopify's privacy policy.

Payment Providers

We may share information necessary to process payments with payment service providers such as Razorpay or other payment providers available through our store.

Shipping and Delivery Providers

We may provide your name, phone number, shipping address, and order information to shipping and logistics providers so that your order can be delivered.

Technology and Service Providers

We may use third-party providers for services such as:

  • Website hosting and technology

  • Analytics

  • Customer support

  • Email communication

  • Security

  • Cloud storage

  • Order fulfillment

  • Shipping

  • Marketing, where applicable

These providers receive only the information reasonably necessary to provide their services.

Legal Requirements

We may disclose information when required or permitted by applicable law or when necessary to protect our rights, customers, business, or Services.

6. Third-Party Websites and Services

Our website may contain links to third-party websites, social media platforms, payment providers, or other services.

If you visit a third-party website or use a third-party service, its own privacy policy and terms will apply.

We are not responsible for the privacy practices or security of third-party websites or services that we do not control.

7. Data Security

We take reasonable measures to protect personal information from unauthorized access, loss, misuse, alteration, or disclosure.

However, no method of transmitting or storing information electronically can be guaranteed to be completely secure.

You should also take reasonable steps to protect your account credentials and other sensitive information.

8. Data Retention

We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including to:

  • Complete transactions and provide our Services.

  • Maintain business and transaction records.

  • Provide customer support.

  • Resolve disputes.

  • Prevent fraud and security issues.

  • Comply with legal, tax, accounting, and regulatory obligations.

  • Enforce our agreements and policies.

When personal information is no longer reasonably required, we may delete or anonymize it, subject to applicable legal and regulatory requirements.

9. Your Privacy Rights

Depending on applicable law, you may have rights regarding your personal information, including the ability to request:

  • Access to personal information we hold about you.

  • Correction of inaccurate or incomplete information.

  • Deletion of personal information where permitted by law.

  • Withdrawal of consent where processing is based on consent.

  • Information about how your personal information is processed.

  • Assistance with privacy-related complaints or concerns.

Some requests may be subject to legal limitations or require us to verify your identity before processing the request.

To exercise a privacy-related right or make a request, contact us using the details provided in the Contact Us section below.

10. Children's Privacy

Our Services are intended for a general audience and are not directed specifically at children.

We do not knowingly collect personal information from children where such collection is prohibited by applicable law.

If you believe that a child has provided us with personal information improperly, please contact us so that we can review the matter and take appropriate action.

11. International Data Transfers

Because we use Shopify and certain third-party service providers, your personal information may be processed or stored outside India.

Where required by applicable law, we will take appropriate steps in relation to such processing or transfers.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in:

  • Our business or Services.

  • The information we collect or how we use it.

  • Third-party services we use.

  • Applicable legal or regulatory requirements.

When we update this Privacy Policy, we will change the "Last updated" date at the top of this page.

We encourage you to review this Privacy Policy periodically.

13. Contact Us

If you have questions about this Privacy Policy, want to make a privacy-related request, or have a complaint regarding the handling of your personal information, please contact us:

Kalaveda

Email: kalaveda.live@gmail.com

Phone: +91 7737720266

Address: C-527, Jagdamba Vihar, Jaipur, Rajasthan 302021, India

We will review and respond to privacy-related requests in accordance with applicable law.