Shipping policy

Last updated: August 29, 2026

At Kalaveda, we carefully pack and ship your artwork to ensure it reaches you safely.

1. Order Processing

Orders are generally processed within 2–4 business days after payment has been successfully received.

Orders are not normally processed or dispatched on Sundays and public holidays.

For custom-made or personalized artwork, processing times may be longer. The estimated processing time for such products will be communicated separately or mentioned on the relevant product page.

Once your order has been dispatched, you will receive shipping or tracking information where available.

2. Delivery Time

After dispatch, orders are generally delivered within approximately 3–7 business days, depending on the delivery location and shipping service.

Delivery times are estimates and are not guaranteed. Deliveries to remote or difficult-to-reach locations may take longer.

Delays may also occur due to:

Weather or natural events
Public holidays
Courier or logistics issues
Incorrect or incomplete address information
High-volume periods
Events or circumstances beyond our reasonable control

3. Shipping Charges

Applicable shipping charges will be displayed during checkout before you complete your purchase.

If we offer free shipping for certain products, locations, or promotional periods, the applicable terms will be displayed on the website or during checkout.

4. Shipping Locations

We currently ship orders within India.

Availability of delivery may depend on the serviceability of your location.

If we expand our shipping services to other countries, the applicable international shipping terms will be provided separately.

5. Packaging

Because our products may include paintings and other delicate artwork, we take reasonable care to package orders appropriately for transportation.

Packaging methods may vary depending on the size, material, and nature of the product.

6. Tracking

Where tracking is available, tracking information will be shared with you after your order has been dispatched.

You can use the tracking information provided by the applicable courier or logistics provider to check the status of your shipment.

Tracking information may take some time to become active after the shipment is handed over to the courier.

7. Damaged Orders

Please inspect your package as soon as it is delivered.

If your order arrives damaged, please contact us at kalaveda.live@gmail.com as soon as possible, preferably within 48 hours of delivery.

Please provide:

Your order number
Photographs of the outer packaging
Photographs/videos of the damaged product
Any other information reasonably requested by us

Please retain the original packaging and shipping materials until the matter has been resolved.

We will review the issue and, where appropriate, arrange a replacement, refund, or another suitable resolution in accordance with our Return and Refund Policy and applicable law.

8. Incorrect or Incomplete Shipping Information

Customers are responsible for providing accurate shipping information at checkout.

This includes:

Full name
Complete delivery address
PIN code
Phone number
Other information required for delivery

If an order cannot be delivered because the customer provided an incorrect or incomplete address, or because the customer is unavailable to receive the shipment, additional delivery charges may apply if the order needs to be re-shipped.

9. Failed or Returned Deliveries

If a shipment is returned to us because of an incorrect address, repeated failed delivery attempts, refusal to accept the package, or other circumstances attributable to the customer, please contact us at kalaveda.live@gmail.com.

We will determine the appropriate next steps based on the circumstances, which may include re-shipping the order after payment of applicable additional shipping charges.

10. Delayed Deliveries

Although we work with our shipping partners to deliver orders within the estimated timeframe, delays may occasionally occur.

If your order has not arrived within the estimated delivery period, please contact us at:

kalaveda.live@gmail.com

We will assist you in checking the shipment status with the applicable courier or logistics provider.

11. Shipping and Returns

Shipping an order and returning an order are separate processes.

For information about eligible returns, refunds, damaged products, and return shipping responsibilities, please refer to our Return and Refund Policy.