Refund policy
At Kalaveda, we want you to be happy with your purchase. If you receive a damaged, defective, incorrect, or otherwise eligible item, you may request a return within 7 days of receiving your order, subject to the conditions below.
1. Eligibility for Returns
To be eligible for a return, the item must:
- Be returned within 7 days of delivery.
- Be unused and in the same condition in which you received it.
- Be returned in its original packaging, wherever applicable.
- Include the original invoice or other proof of purchase.
Returns requested after 7 days may not be accepted, except where required by applicable law.
2. How to Request a Return
To request a return, please contact us at:
Email: kalaveda.live@gmail.com
Please include:
- Your order number
- Your name
- The reason for the return
- Clear photographs/videos of the product, where applicable
Do not send an item back without contacting us and receiving confirmation from our team first.
Once your return request is reviewed and approved, we will provide instructions regarding where and how to return the item.
3. Damaged, Defective or Incorrect Items
Please inspect your order as soon as you receive it.
If your painting or other product arrives damaged, defective, or different from what you ordered, please contact us as soon as possible, preferably within 48 hours of delivery, with photographs/videos showing the condition of the package and product.
After reviewing the issue, we may offer an appropriate resolution, which may include:
- Replacement of the product, where available;
- Repair, where appropriate;
- Refund of the purchase amount; or
- Another resolution as applicable.
For products damaged during shipping, please retain the original packaging and any relevant shipping materials until the issue has been resolved.
4. Non-Returnable Items
The following items generally cannot be returned:
- Custom-made or personalized paintings/products, unless they are defective, damaged, or incorrectly supplied.
- Products that have been damaged after delivery due to improper handling, use, installation, or storage.
- Gift cards.
- Products specifically identified as non-returnable on the product page.
This does not affect any rights or remedies available to you under applicable Indian law.
5. Sale Items
Products purchased during a sale or promotional offer may be subject to the same return policy unless the product page or applicable offer clearly states otherwise.
Sale items may not be eligible for return where they are specifically marked as final sale/non-returnable.
6. Exchanges
If you receive a defective, damaged, or incorrect product, please contact us at kalaveda.live@gmail.com.
For other exchanges, availability will depend on the product and stock. We may require the original item to be returned before an exchange can be processed.
7. Return Shipping
If the return is due to an error on our part, such as receiving a damaged, defective, or incorrect product, we will determine the appropriate return-shipping arrangement.
For returns requested for other reasons, return shipping costs may be the responsibility of the customer.
Any applicable return-shipping charges will be communicated to you before the return is processed.
8. Refunds
Once we receive and inspect your returned item, we will notify you whether your refund has been approved.
If your refund is approved, the applicable amount will be refunded to the original payment method, where possible.
We will initiate the refund within 7 business days of approving the return.
The time taken for the refunded amount to appear in your bank account, card, or other payment method may vary depending on your bank or payment provider.
If you have not received your refund after the applicable processing period, please contact us at:
9. Refund Amount
Unless otherwise stated, an approved refund will cover the eligible amount paid for the returned product.
Shipping charges may not be refundable for returns that are made for reasons other than receiving a damaged, defective, or incorrect product.
Where a return is due to an error attributable to us, the applicable shipping charges will be considered in accordance with the circumstances of the case.
10. Cancellation of Orders
If you wish to cancel an order, please contact us as soon as possible at kalaveda.live@gmail.com.
Cancellation requests can only be accommodated before the order has been processed or shipped, where applicable.
Once an order has been shipped, it may no longer be possible to cancel it and the return process described above may apply.
11. Contact Us
If you have any questions regarding returns or refunds, please contact us:
Kalaveda
Email: kalaveda.live@gmail.com
Address: C-527, Jagdamba vihar, 302021 Jaipur RJ, India.
Phone: 7737720266
We reserve the right to review return and refund requests individually and to update this policy from time to time. Nothing in this policy is intended to limit any rights available to consumers under applicable Indian law.