Terms of service

Last updated: August 29, 2026

Welcome to Kalaveda. These Terms of Service ("Terms") govern your access to and use of the Kalaveda website and your purchase of products from us.

By accessing our website, browsing our products, placing an order, or using our Services, you agree to these Terms. If you do not agree with these Terms, please do not use our website or Services.

1. About Kalaveda

Kalaveda operates this online store and website for the sale of paintings, artwork, and related products.

Business Name: Kalaveda

Email: kalaveda.live@gmail.com

Phone: +91 7737720266

Address: C-527, Jagdamba Vihar, Jaipur, Rajasthan 302021, India

Our online store is powered by Shopify, which provides the ecommerce platform that enables us to sell our products and services online.

2. Eligibility

By using this website or placing an order, you confirm that:

  • You are legally capable of entering into a binding agreement under applicable law.

  • The information you provide to us is accurate and complete.

  • You will use the website and Services only for lawful purposes.

If you are using the website on behalf of another person or organization, you confirm that you have the authority to accept these Terms on their behalf.

3. Products and Product Information

We make reasonable efforts to display our products, descriptions, images, dimensions, colors, and other information as accurately as possible.

However:

  • Actual colors may vary depending on your device or screen settings.

  • Handmade or artistic products may contain minor variations in appearance, texture, finish, or dimensions.

  • Product images may differ slightly from the actual product due to photography, lighting, display settings, or the artistic nature of the product.

  • We reserve the right to correct errors, inaccuracies, or omissions in product information where permitted by law.

We do not guarantee that product descriptions, images, pricing, or other information will always be completely error-free.

4. Prices and Taxes

All product prices displayed on our website are in Indian Rupees (INR) unless otherwise stated.

Applicable taxes, shipping charges, and other charges will be displayed during the checkout process where applicable.

We reserve the right to change product prices at any time. A price change will not affect an order that has already been accepted and confirmed, except where required to correct an obvious pricing or technical error.

5. Orders

When you place an order through our website, you are making a request to purchase the selected products.

After placing an order, you should receive an order confirmation containing relevant order details.

An order is considered accepted by Kalaveda when we confirm the order for processing.

We reserve the right to cancel or refuse an order in circumstances including:

  • The product is unavailable.

  • There is an obvious pricing or product-information error.

  • We suspect fraudulent or unauthorized activity.

  • The order cannot be fulfilled due to circumstances beyond our reasonable control.

  • Information provided by the customer is incomplete or inaccurate.

If we cancel an order after payment has been received, we will initiate an applicable refund to the original payment method.

6. Payment

Payments may be processed through third-party payment providers made available on our website, including Razorpay.

By making a payment, you confirm that you are authorized to use the selected payment method.

We do not intentionally store complete payment card details such as your full card number or CVV on our own systems.

Payment transactions may be subject to the terms, conditions, and privacy policies of the applicable payment provider.

7. Shipping and Delivery

We will process and ship orders according to the shipping information provided on our website and at checkout.

Delivery times are estimates and may vary depending on:

  • Delivery location

  • Product availability

  • Courier or logistics provider

  • Weather or natural events

  • Public holidays

  • Other circumstances beyond our reasonable control

Once an order has been handed over to the shipping provider, delays caused by the carrier may be outside our direct control.

Customers are responsible for providing accurate shipping and contact information.

If an incorrect address or incomplete information results in a failed delivery or additional shipping costs, the customer may be responsible for the applicable additional charges.

For more information, please refer to our Shipping Policy.

8. Returns and Refunds

Our 7-day Return and Refund Policy applies to eligible products.

If you receive a damaged, defective, incorrect, or otherwise eligible product, you must contact us within 7 days of receiving the order to request a return, subject to the conditions in our Return and Refund Policy.

Certain products, including custom or personalized products, may not be eligible for return unless they are damaged, defective, or incorrectly supplied.

Please review our Return and Refund Policy before making a purchase.

9. Order Cancellation

If you want to cancel an order, contact us as soon as possible at:

kalaveda.live@gmail.com

Cancellation may only be possible before the order has been processed or shipped.

Once an order has been shipped, cancellation may no longer be possible and the applicable return process may apply.

10. Intellectual Property

All content available on the Kalaveda website, including but not limited to:

  • Product photographs

  • Artwork images

  • Logos

  • Brand names

  • Website design

  • Graphics

  • Text

  • Product descriptions

  • Videos

  • Illustrations

is owned by or licensed to Kalaveda unless otherwise stated.

You may not copy, reproduce, modify, distribute, publish, sell, or commercially exploit our content without our prior written permission.

Purchasing a product from Kalaveda does not transfer ownership of our website content, photographs, branding, or intellectual property rights to you.

11. User Accounts

If you create an account on our website, you are responsible for:

  • Providing accurate information.

  • Keeping your login credentials confidential.

  • Maintaining the security of your account.

  • Informing us if you believe your account has been accessed without authorization.

You are responsible for activities carried out through your account, subject to applicable law.

We reserve the right to suspend or terminate accounts where we reasonably believe that the account is being used fraudulently, unlawfully, or in violation of these Terms.

12. Prohibited Use

You agree not to use our website or Services to:

  • Violate any applicable law or regulation.

  • Commit fraud or facilitate fraudulent transactions.

  • Attempt to gain unauthorized access to our website or systems.

  • Interfere with the security or operation of our website.

  • Upload malicious code, viruses, or harmful software.

  • Scrape, copy, or reproduce our website content for unauthorized commercial use.

  • Impersonate another person or provide false information.

  • Abuse our return, refund, payment, or promotional systems.

We reserve the right to restrict or terminate access where we reasonably believe these Terms have been violated.

13. Third-Party Services

Our website may use third-party services to provide functions such as:

  • Payment processing

  • Shipping and delivery

  • Analytics

  • Marketing

  • Customer support

  • Website functionality

Third-party services may have their own terms and privacy policies.

Kalaveda is not responsible for the independent policies, practices, or availability of third-party services that we do not control.

14. Website Availability

We aim to keep our website available and functioning properly, but we do not guarantee that the website will always be:

  • Available without interruption.

  • Free from errors.

  • Free from technical problems.

  • Free from security vulnerabilities.

We may temporarily suspend or modify parts of the website for maintenance, updates, security, or other operational reasons.

15. Limitation of Liability

To the maximum extent permitted by applicable law, Kalaveda will not be responsible for losses arising from circumstances beyond our reasonable control, including delays or failures caused by third-party service providers, shipping carriers, internet or technical failures, natural events, or other unforeseen circumstances.

Nothing in these Terms is intended to exclude or limit any liability or consumer rights that cannot legally be excluded or limited under applicable Indian law.

16. Indemnification

To the extent permitted by applicable law, you agree to be responsible for losses or claims arising from your unlawful use of the website, your violation of these Terms, or your violation of the rights of Kalaveda or another person.

This provision does not limit any rights or remedies available to consumers under applicable law.

17. Privacy

Your use of our website is also subject to our Privacy Policy, which explains how we collect, use, store, and disclose personal information.

Please review our Privacy Policy before using our Services.

18. Changes to These Terms

We may update these Terms from time to time to reflect changes to our Services, business practices, or applicable legal requirements.

When we make changes, we will update the "Last updated" date at the top of this page.

Your continued use of our website after updated Terms are published constitutes acceptance of the updated Terms to the extent permitted by applicable law.

19. Governing Law

These Terms are governed by the laws of India.

Any disputes will be subject to the jurisdiction of the courts having appropriate jurisdiction in Jaipur, Rajasthan, subject to applicable law and consumer protection requirements.

20. Contact Us

If you have questions about these Terms, our products, orders, or Services, please contact us:

Kalaveda

Email: kalaveda.live@gmail.com

Phone: +91 7737720266

Address: C-527, Jagdamba Vihar, Jaipur, Rajasthan 302021, India